Frequently Asked Questions
What are your current lead times?
In-pool products: Orders ship within 2-3 business days.
Out-of-pool products: Orders ship within 7-10 business days.
Is in-pool Ledge Lounger furniture safe for vinyl liners?
All of our in-pool products are safe for all pool surfaces, including vinyl liners. There are no sharp edges or corners that will tear or damage the liner in any way. Be careful about dragging your furniture on the deck; it could cause scuffs in the plastic that can become sharp if you aren’t cautious.
Will in-pool Ledge Lounger furniture work in my salt water pool? Chlorine pool?
All of our in-pool products are designed to work in chlorine and saltwater pools. The material we use to make our products has been used and tested in the industry for decades. Salt water and chlorine are corrosive to metal and many natural stones, but our products are designed to withstand the harsh pool environment.
My pool has a cover, can I still use your products?
Yes, you can. Before you pull the pool cover over your pool, carefully move your in-pool Ledge products off your ledge and into the deeper water. Move with caution to avoid scuffing the bottom of your furniture. The products will float in the water and safely fit underneath any type of pool cover. The products can stay under the pool cover until you are ready to use your pool again. We recommend that you remove the furniture from the pool if temperatures are going to reach below freezing.
Will the water inside my in-pool items mold?
To avoid mold, we recommend filling your products with treated pool water during installation. The chemicals you use within your pool to keep it clean are also helpful in preventing mold growth.
Do I need to remove my in-pool products when my pool is being shocked?
Yes, to ensure the longevity and performance of your products, we recommend temporarily taking them out of the pool while your pool is being shocked. Once the pool water has returned to a safe and balanced state, feel free to add your in-pool products back into the water.
Are the in-pool products easy to maintain?
Absolutely, our in-pool products are designed to be easy to maintain. Most messes can be easily wiped away using water and a soft bristle brush or cloth. If you encounter calcium buildup, a calcium removal product can do the trick. For more thorough cleaning, consider using a mild household cleaner once a month.
What is the average weight limit on a chair?
On average, our in-pool chaise loungers are rated to withstand up to 350 lbs.
What are recommended cleaning techniques for in-pool products?
Occasionally, a deep cleaning of your in-pool Ledge Lounger product is necessary. Frequent usage, and even incorrect balances of pH and alkalinity, can cause scale and other residues (sunscreen, lotion, etc.) to adhere to the Ledge resin material. But, don’t worry- cleaning is easy! We first recommend cleaning with water, then try a mild household cleaner, magic cleaning sponge, or a calcium, lime and rust removal product.
What do I do with my Ledge Lounger products if temperatures are going to drop below freezing?
If temperatures are going to drop below freezing and you are winterizing your pool, we recommend performing the following steps:
- Drain your in-pool Ledge Lounger product(s) completely, and remove from the pool.
- Store all in-pool Ledge Lounger products inside, or safely away from strong winds and inclement weather. If storing outside, cover product(s) with an industrial-grade plastic bag, or equivalent.
How do you drain the water from in-pool Ledge Lounger furniture?
Draining the in-pool products is just as easy as filling them with water. Simply remove the plugs and position the product so that the water runs out. In a few short minutes, the product will be drained.
How often should I drain the water from in-pool Ledge Lounger furniture?
You should drain the water from your in-pool products once a pool season and replace with new, balanced, and chlorinated water to ensure that the water inside the product is fresh and properly treated.
What happens to the water inside in-pool Ledge Lounger furniture? Will mold appear?
Our in-pool products are rated UV20, so UV rays won’t penetrate to the inside of them. Algae and water organisms can’t live without oxygen and light, so as long as the water put into the piece was properly balanced and chlorinated, the water will stay clean. To prevent unforeseen issues, we recommend you drain the furniture and refill it with new, balanced, and chlorinated water once a pool season.
Do I need to remove my in-pool Ledge Lounger furniture from the pool after use?
No, our in-pool products are specially made to stay in the water, even when not in use. They are designed to withstand the sun, weather, wind, and chemicals of the harsh outdoor and pool environment. They only need to be drained and removed in the instance of a freeze.
Why is my in-pool product bobbing in the water?
If your product is bobbing in the water, please refer to the installation guide for your product. Make sure that you have properly and completely filled the product with water and that all the air bubbles have been released from inside the product. Then if the product is still bobbing in the water, please re-measure your water depth to determine if you have the correct product designed for your pool’s water depth. If you have the correct product for your water depth and the product was filled entirely with water, it should not move or bob in the water.
Do you have to put the plugs back once you fill with water?
Yes, after you fill the product with water we recommend inserting the plugs in order for all of the water to remain in the product. Use a large, flat head screwdriver to screw the plugs back into all open holes on the product. Make sure the plug is lining up straight with the threads in the holes. Once they are securely fastened, your product is ready to use.
Is assembly required for in-pool Ledge Lounger products?
No additional assembly is needed for in-pool products other than filling the products with water. Please refer to the installation guide for your product for help getting started.
How do the in-pool products stay in place on the pool’s ledge?
Our in-pool products are not permanent fixtures; they stay in place due to the weight of the water inside of the product. We stress that specific water depth for each product is important so that the water weight inside the product is heavy enough for the water depth that it sits in. The products will stay in place and won’t bob or float around if they are completely filled with water, and placed in the correct water depth they are designed for.
Do your in-pool products float?
Our in-pool products are designed to stay in one, fixed place on a pool’s tanning ledge, Baja step, or sun shelf. They are not designed to be used as a float, but they will not sink to the bottom if moved in deeper water to accommodate a pool cover. If the product is bobbing or floating around on a ledge, check to see that the product was properly filled with water and is being used in the correct water depth it was designed for.
Why is water depth important?
Water depth is important because each of our in-pool products is designed for a specific water depth. If used in a depth outside of the recommended range, the product will not work as intended. More specifically, if you were to place our in-pool furniture on a ledge deeper than our recommended depth, it is highly likely that the product will float.
To prevent this issue, we recommend confirming your ledge depth before finalizing your purchase.
What does my water depth need to be in order to use in-pool Ledge Lounger furniture?
Our in-pool products are each designed for a specific water depth. If used in a depth outside of the recommended range, the product will not work as intended. Our most popular in-pool products range from 0-9 inches of water.
How do I properly measure the water depth on my ledge?
Water depth is very important when choosing a Ledge in-pool product that will work properly in your space. Before taking the measurement, make sure your pool water is filled to its capacity. Then take a ruler/tape measure and place the tape’s end on the surface of the pool’s ledge. The height that the water hits the tape measure is your water depth. You can also reach out to your pool contractor or refer to your pool’s design file from your pool builder to see the specific water depth for your ledge.